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TERMS & CONDITIONS

Be Leaf Renovation Inc.
Last Updated: 2025-12-16

01. Introduction and Acceptance of Terms

1.1. These Terms & Conditions (“Terms”) govern the relationship between Be Leaf Renovation Inc. (“Be Leaf Renovation”, “we”, “us”, “our”) and any individual or entity (“Client”, “you”, “your”) that:
(a) accesses or uses our website at www.beleafrenovation.ca (the “Website”); and/or
(b) engages us to provide renovation or related services (the “Services”).

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1.2. By using the Website or engaging us for Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or our Services.

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1.3. These Terms apply in addition to any written proposal, quote, or contract issued by us (collectively, the “Agreement”). In the event of a conflict between these Terms and a specific written Agreement signed by both parties, the specific written Agreement shall prevail to the extent of the inconsistency.

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1.4. Eligibility. By using the Website or entering into an Agreement with Be Leaf Renovation, you represent and warrant that you are at least 18 years of age and have the legal capacity and authority to enter into a binding contract on your own behalf or on behalf of the property owner.

02.  Definitions

For the purposes of these Terms:

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  • “Agreement” means these Terms together with any written quote, proposal, work order, or contract signed by the Client.

  • “Services” means renovation, construction, and related services provided by Be Leaf Renovation.

  • “Site” means the property or premises where the Services are to be performed.

  • “Additional Work Order” means a written variation, add-on, or change order that modifies the original scope of work and is agreed to by both parties.

  • “Materials” means products, fixtures, finishes, tiles, plumbing components, and other physical items supplied or installed as part of the Services.

03. Scope of Services

3.1. The scope of Services will be as set out in our written quote, proposal, or contract accepted by you (the “Scope of Work”).

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3.2. Only the Services expressly described in the Scope of Work are included. Any additional work, upgrades, or changes requested by you—or required due to Site conditions, building code requirements, or hidden conditions—will be treated as Additional Work and may increase the price and extend the timeline.

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3.3. We will perform the Services in a professional and workmanlike manner, consistent with applicable building codes and generally accepted industry standards, subject to the limitations and exclusions set out in this Agreement.

04. Quotes, Estimates & Pricing

4.1. Any initial estimates provided by Be Leaf Renovation are complimentary and non-binding.

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4.2. A quote or estimate does not constitute a binding contract unless and until:
(a) the Scope of Work and price have been confirmed in writing; and
(b) the Agreement has been signed by both parties and any required deposits have been paid.

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4.3. All price indications shown on the Website, including “starting from” amounts or package pricing, are approximate and for general guidance only. Final pricing may vary based on, without limitation:

  • project size, layout, and complexity;

  • Materials selected;

  • accessibility and Site conditions;

  • structural requirements and design choices.

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4.4. Estimates may be adjusted where:
(a) hidden or unforeseen conditions are discovered during demolition or construction;
(b) the Client changes design, fixtures, or Materials;
(c) code upgrades or remediation are required to safely and legally complete the work.

05. Changes in Scope & Additional Work Orders

5.1. Any modification to the Scope of Work—whether requested by the Client or required due to Site conditions—must be documented in writing as an Additional Work Order and approved by both parties.

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5.2. Additional Work may include, without limitation:

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  • fixture or finish upgrades;

  • layout or design changes;

  • additional plumbing, electrical, structural, or drywall work;

  • remediation related to mold, asbestos, pests, rot, or other hazardous conditions;

  • code-required upgrades not originally anticipated.

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5.3. Additional Work Orders may:

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  • increase the contract price;

  • extend the project schedule;

  • require additional Materials or labour.

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5.4. We are under no obligation to perform Additional Work until a corresponding Additional Work Order has been accepted in writing and, where applicable, any additional deposit or progress payment has been made.

06. Payment Terms

6.1. Unless otherwise expressly stated in the written Agreement, the standard payment schedule is as follows:

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(a) First payment – Deposit – due upon signing the Agreement.
(b) Second Payment – due upon completion of demolition.
(c) Third Payment – due upon completion of rough-in and tile installation.
(d) Final Payment – due upon substantial completion and final walkthrough.

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6.2. Payments shall be made by e-transfer, cheque, or such other method as we may approve in writing.

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6.3. Materials selected outside any specified “standard package” or allowance (if applicable) may incur additional charges. Client agrees to pay the Contractor the Total Payment specified in the Agreement, which will be reflected in updated invoices or Additional Work Orders.

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6.4. Timely payment is a condition precedent to continued performance. We may:


(a) suspend work if any amount remains unpaid past the due date; and/or
(b) reschedule or delay the project until the account is brought current.
(c) In such cases, timelines may be adjusted without penalty to the Contractor.

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6.5. Interest on Late Payments. Where permitted by law, overdue balances may accrue interest at the rate specified in your Agreement or invoice, calculated from the due date until payment is received in full.

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6.6. These payment stages supersede any other general schedules unless otherwise agreed in writing.

07. Scheduling, Access & Client Responsibilities

7.1. Any start dates or completion timelines communicated (including references such as “1–2 weeks” or “2–3 weeks”) are good-faith estimates only and are based on standard projects without unusual structural, plumbing, or electrical complications.

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7.2. Project timelines may be affected by, without limitation:

  • material or product delays;

  • supply chain interruptions;

  • weather;

  • labour availability;

  • discovery of hidden conditions;

  • change requests by the Client;

  • delays in permits or inspections.

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7.3. Extensions for Causes Beyond Contractor’s Control:

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If the Contractor cannot complete Services by the estimated Completion Date due to reasons not caused by the Contractor—such as supply shortages, material delays, labour issues, fire, flood, vandalism, or other events beyond control—the Contractor is not considered in breach, and the schedule will be reasonably extended.

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7.4. The Client shall:
(a) provide us with reasonable access to the Site during agreed working hours;
(b) remove or safely store personal belongings from the work areas prior to commencement;
(c) ensure that children, pets, and unauthorized persons are kept away from the worksite for safety reasons;
(d) inform us of any building, condominium, or community rules that may impact the work (e.g., quiet hours, elevator bookings, parking restrictions).

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7.5. Delays or additional costs arising from the Client’s failure to comply with this Section may be charged as Additional Work.

08. Hidden Conditions & Hazardous Materials

8.1. The Client acknowledges that certain conditions cannot be reasonably identified prior to demolition or intrusive inspection. Such hidden conditions may include, but are not limited to, plumbing and electrical deficiencies, structural issues, mold, asbestos, lead, and pest infestations.

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8.2. Plumbing Issues

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8.2.1. We are not responsible for pre-existing or hidden plumbing defects, including, without limitation:

  • corroded, outdated, or undersized pipes;

  • non-code compliant installations by prior contractors;

  • concealed leaks behind walls, ceilings, or under flooring;

  • insufficient water pressure, blockages, or failing drains.

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8.2.2. If such issues are discovered:
(a) work may be paused;
(b) the Client will be notified; and
(c) necessary corrective work will be quoted as Additional Work.

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8.3. Electrical Issues

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8.3.1. We are not liable for hidden or outdated electrical systems, including:

  • aluminum wiring, knob-and-tube wiring, or other obsolete systems;

  • overloaded or unsafe panels and circuits;

  • missing grounding or bonding;

  • concealed junction boxes or improper connections.

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8.3.2. Any remedial work required to bring electrical systems into compliance with applicable codes will be charged as Additional Work.

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8.4. Mold, Mildew & Rot

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8.4.1. The presence of mold, mildew, or wood rot, whether behind walls, in floors, under tiles, or around plumbing fixtures, constitutes a hazardous condition and must be addressed before work may safely continue.

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8.4.2. Mold remediation, air testing, rot repair, and related work are not included in standard renovation pricing and will be quoted separately.

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8.4.3. We may suspend work in affected areas until the hazard is remediated and it is safe to proceed.

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8.5. Asbestos, Lead & Other Hazardous Substances

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8.5.1. Older structures may contain asbestos, lead-based paint, or other hazardous materials.

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8.5.2. Be Leaf Renovation does not perform hazardous materials abatement. If such substances are suspected or discovered:


(a) work in the affected area will stop immediately;
(b) the Client will be advised to retain a licensed abatement professional; and
(c) Services will resume only once clearance has been obtained and it is safe to continue.

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8.5.3. Any project delays or additional costs arising from hazardous materials are the responsibility of the Client.

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8.6. Pests & Infestations

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8.6.1. We are not responsible for pre-existing pest or insect issues, including but not limited to:

  • rodents;

  • termites;

  • carpenter ants;

  • cockroaches or other infestations.

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8.6.2. The Client is responsible for arranging extermination or pest control, and for any structural repairs necessitated by pest damage, which will be treated as Additional Work.

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8.7. Structural Deficiencies

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8.7.1. Hidden structural issues may include:

  • sagging or unsupported joists;

  • compromised framing;

  • water-damaged subfloors;

  • shifted walls or foundation concerns.

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8.7.2. Where such conditions are discovered, we may recommend engineering review or structural remediation, which will be quoted as Additional Work.

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8.8. Code Compliance Upgrades

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8.8.1. If hidden conditions require upgrades to comply with applicable building codes, the Client acknowledges that such upgrades:
(a) are mandatory for safety and legal compliance; and
(b) may increase the cost and extend the timeline.

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8.9. Suspension for Safety

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8.9.1. We may suspend work, without liability for delay, where any hazardous or unsafe condition is discovered. Work shall resume once the condition has been adequately addressed and any Additional Work Orders have been agreed.

09. Materials & Product Availability

9.1. All Materials are subject to availability. If a selected product becomes unavailable or discontinued, we may recommend alternatives of similar quality and price.

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9.2. We will not substitute Materials without the Client’s approval, except where an equivalent is required to meet code or for minor, non-material variations.

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9.3. Custom, special-order, or back-ordered Materials may extend project timelines. The Client acknowledges that such delays are outside our direct control.

10. Permits, Approvals & Inspections

10.1. Unless otherwise specified in the written Agreement, the Client is responsible for obtaining all required permits, licenses, approvals, and inspections from municipal or other authorities having jurisdiction over the project.

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10.2. If Be Leaf Renovation agrees in writing to assist with permit applications or inspections, the Client:


(a) authorizes us to act as their agent for that limited purpose; and
(b) agrees to pay any associated government fees and any reasonable administrative or permit-handling fees we may charge.

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10.3. The Client acknowledges that delays in obtaining permits or scheduling inspections may affect the projected start date and completion timeline and are outside the control of Be Leaf Renovation.

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10.4. We will not proceed with work that would knowingly violate applicable building codes, zoning by-laws, or safety regulations.

11. Health, Safety & Insurance

11.1. Be Leaf Renovation maintains insurance customary for renovation contractors and performs the Services in alignment with applicable Ontario safety regulations and building codes.
 

11.2. We will take reasonable steps to maintain a safe worksite; however, a construction environment may inherently involve dust, noise, temporary utility disruptions, and limited access to certain areas.
 

11.3. We are not responsible for:

  • pre-existing structural or system failures;

  • hidden defects not reasonably discoverable at the time of estimate;

  • consequential damage arising from such pre-existing conditions, subject to applicable law.

12. Warranties

12.1. Workmanship Warranty

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Be Leaf Renovation provides a three (3) year labour warranty on workmanship performed by Be Leaf Renovation or its authorized subcontractors, beginning on the date of substantial completion.

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12.2. Warranty Claims Procedure

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To enforce warranty rights, the Client must notify Be Leaf Renovation in writing, preferably by email, detailing the specific concern.
Be Leaf Renovation will respond within three business days.
Emergency situations will be prioritized immediately.

If Be Leaf Renovation determines the issue is covered, repairs will be performed at no cost, except where damage resulted from:

  • neglect, misuse, or intentional damage;

  • alterations or repairs performed by someone other than Be Leaf Renovation;

  • lack of proper maintenance;

  • structural movement or settlement outside normal tolerances.

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12.3. Exclusions

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Warranty does not apply to:

  • Materials supplied by the Client;

  • Items modified after installation by anyone other than the Contractor;

  • Vanities, fixtures, tiles, mirrors, or other items purchased elsewhere by the Client due to lack of quality control;

  • Normal wear and tear;

  • Issues arising from pre-existing structural, plumbing, electrical, or moisture conditions.

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12.4. Manufacturer Warranties.


Warranties for Materials (including fixtures, tiles, plumbing components, etc.) are provided by the respective manufacturers or suppliers, and their terms shall apply. We are not responsible for manufacturer warranty decisions.

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12.5. The Client shall promptly notify us in writing of any alleged workmanship issue and shall allow us reasonable access and opportunity to inspect and, where appropriate, remedy the issue.

13. Limitation of Liability

13.1. To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the Agreement, whether in contract, tort, or otherwise, shall be limited to the total amount actually paid by the Client to Be Leaf Renovation for the specific project giving rise to the claim.

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13.2. To the fullest extent permitted by law, we shall not be liable for:

  • indirect, consequential, incidental, special, or punitive damages;

  • loss of use, loss of enjoyment, loss of profit, or loss of value of the property;

  • any matter arising from hidden conditions, hazardous materials, or pre-existing defects as described in Section 8.

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13.3. Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

14. Website Use, Intellectual Property & Disclaimers

14.1. Intellectual Property.


All content on the Website—including text, images, logos, graphics, layouts, and design elements—is the property of Be Leaf Renovation or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, transmit, distribute, or create derivative works from any Website content without our prior written consent.

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14.2. Some images on the Website may depict:

  • actual completed projects;

  • staged photography; or

  • digital renderings and concept designs.
    These are provided for illustrative purposes only and do not constitute a guarantee of identical results.

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14.3. Website “AS IS” Disclaimer.
The Website and all content are provided on an “AS IS” and “AS AVAILABLE” basis. We do not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Any reliance on Website content, including pricing examples, timelines, or design visuals, is at your own risk.

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14.4. Third-Party Links.
The Website may contain links to third-party websites or services that are not owned or controlled by Be Leaf Renovation. We do not endorse, and are not responsible for, the content, privacy policies, or practices of any third-party sites.

You access such sites at your own risk and should review their terms and privacy policies.

15. Privacy, SMS & Data Protection

15.1. Privacy Policy.
Your personal information will be handled in accordance with our Privacy Policy, which forms part of these Terms and is available at:
https://www.beleafrenovation.ca/privacy-policy

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15.2. We do not sell your personal information. We may share it only where reasonably necessary to perform the Services (for example, with suppliers, trades, or permit authorities) or as required by law.

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15.3. Data Security.
We take reasonable steps to protect personal information from unauthorized access, use, or disclosure, recognizing that no system can be completely secure.

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15.4. SMS and Electronic Communications.


If you provide your mobile number and consent to receive SMS or text messages, we may send you:

  • appointment or scheduling confirmations and reminders;

  • project-related updates;

  • post-service follow-ups, including review or feedback requests.

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15.5. Message Terms.

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  • Message frequency may vary depending on your project.

  • Standard message and data rates may apply according to your carrier plan.

  • For assistance regarding SMS, you may contact us at info@beleafrenovation.ca.

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15.6. We will not sell your mobile number or SMS opt-in data to third parties for their own marketing purposes.

16. Cancellations & Termination

16.1. Client’s Right to Cancel (Cooling-Off Period)

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The Client may cancel the Agreement within 3 business days of signing and receive a full refund of the deposit. Notice must be provided by email to the address listed on the Agreement.

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16.2. Cancellation After Work Begins

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Once Materials are ordered, custom items produced, or demolition begins:

  • Cancellation fees may apply;

  • Client must pay for work performed to date;

  • Client must pay for all Materials ordered or committed, including supplier restocking or cancellation fees.

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16.3. Client-Initiated Termination for Breach

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The Client may terminate the Agreement if:

  • The Contractor materially breaches the Agreement and fails to correct the breach within 5 days of written notice; or

  • There is repeated failure to provide Services to a reasonable professional standard.

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16.4. Contractor-Initiated Termination

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The Contractor may terminate the Agreement if:

  • The Client fails to make required payments and does not cure within 5 days of notice;

  • The Client commits a material non-financial breach and does not correct it within 3 days;

  • The Site is unsafe or access is unreasonably restricted;

  • The Client insists on work that violates building codes or safety standards.

Termination does not relieve the Client of the obligation to pay all amounts due for work performed and Materials purchased.

17. Force Majeure

17.1. Be Leaf Renovation shall not be liable for any delay or failure in performance of the Services to the extent caused by events beyond our reasonable control, including but not limited to:

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  • extreme weather events;

  • fire, flood, or other natural disasters;

  • acts of government or changes in laws or regulations;

  • labour disputes or strikes;

  • epidemics or pandemics;

  • supply chain disruptions or material shortages;

  • utility interruptions;

  • other events commonly recognized as force majeure.

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17.2. In such cases, project timelines will be extended for a reasonable period to account for the delay, and we will use commercially reasonable efforts to resume work as soon as practicable.

18. Dispute Resolution & Governing Law

18.1. In the event of any concern or dispute relating to the Services, the Client agrees to first notify Be Leaf Renovation and allow us a reasonable opportunity to inspect and address the issue.

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18.2. If the issue cannot be resolved through direct communication, the parties agree to consider mediation or arbitration before commencing litigation, where appropriate and permitted by law.

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18.3. These Terms and any Agreement between the parties shall be governed by and construed in accordance with the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict of law principles.

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18.4. Subject to any mandatory dispute resolution process, the courts of Ontario shall have non-exclusive jurisdiction over any disputes arising out of or relating to this Agreement.

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18.5. Nothing in these Terms is intended to limit any rights you may have as a consumer under applicable Ontario or Canadian law, including the Consumer Protection Act, 2002 (Ontario), the Construction Act (Ontario), or other mandatory legislation that cannot be contractually excluded.

19. Entire Agreement, Severability, Assignment & Amendments

19.1. Entire Agreement.


These Terms, together with any written quote, proposal, work order, or contract signed by both parties, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior discussions, representations, or understandings, whether oral or written.

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19.2. Severability.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

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19.3. Assignment.
The Client may not assign or transfer their rights or obligations under this Agreement without our prior written consent. We may assign our rights or obligations to an affiliated entity or successor in connection with a business sale or reorganization.

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19.4. Amendments.
We may update these Terms from time to time. The most current version will be posted on the Website with an updated “Last Updated” date. Your continued use of the Website or engagement of our Services after such changes constitutes your acceptance of the revised Terms.

20. Project Photos & Marketing

20.1. With the Client’s consent (which may be given in the Agreement, by email, or in writing), Be Leaf Renovation may photograph or video the project before, during, and after completion for portfolio, Website, and marketing purposes.

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20.2. We will not disclose the Client’s full address in public materials and will take reasonable steps to protect the Client’s privacy.

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20.3. If you do not wish your project to be photographed or used for marketing, you must advise us in writing before work begins.

21. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

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Be Leaf Renovation Inc.
Email: info@beleafrenovation.ca
Website: www.beleafrenovation.ca
Phone: 613  883 0018
Address: 12B Castlebrook Lane, Ottawa, ON, K2G5E8, Canada

Privacy Officer:
Be Leaf Renovation Inc Management Team

office@beleafrenovation.ca

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